Q: Are you a factory or a trading company?
A: We're a direct factory based in Guangdong, China—not a middleman. That means we can offer more competitive pricing than trading companies, plus we've honed our plush toy manufacturing expertise over 18+ years: you can count on consistent quality and responsive service.
Q: Can I purchase products directly from your website?
A: We don't offer individual sample sales through our site—we focus on custom bulk orders for businesses like yours.
Q: Are your plush toys safe?
A: Absolutely. All our products are certified by SGS and BV, and fully comply with global safety standards (EN-71, RoHS, ASTM). They're made with eco-friendly materials, free of lead and phthalates.
Q: Can I customize the products shown on your website?
A: The products on our site are just examples—we specialize in custom designs! Send us a sketch, reference image, or brand artwork, and we'll turn it into a unique plush product tailored to your needs.
Q: How much does a sample cost, and how long does it take to make?
A: For standard designs (under 70cm, basic soft/plush materials), samples cost $100–$300. If your design includes electronics or special accessories, we'll quote an exact price.
Turnaround: ~5–8 business days for a first sample; each revision takes 3–5 business days.
Q: Is the sample fee refundable?
A: For long-term partners, we waive sample costs. For first-time clients: if your final order hits 3,000+ units and the sample fee was $300 or less, we'll refund the full sample cost.
Q: What payment terms do you accept?
A: Standard terms: 30% T/T deposit after order confirmation, with the balance paid in full before shipping (or after 100% production inspection). For small orders, we require full payment upfront or a 50% deposit.